Returned & Refunds Order Policy
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. We cannot cancel orders after 12 hours as they are already submitted to our warehouse.
Your satisfaction is our #1 priority. Therefore, if you can request a refund for faulty products.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Amazing Galaxy " Gioia's Apparel " (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of Amazing-Galaxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after payment are been cleared. The customer will be charged a 25% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Hold Only” status.
RETURNS: ALL SALE ARE FINAL on all product like: LINGERIE G-STRING, TEDDIES, PASTIES, BRA and UNDERWEAR. Due to the "health related" nature of our products, only manufacture defect or items with concealed damages as a result of shipping will be authorized for return. THE MERCHANDISER RETURNED MUST BE IN ORIGINAL UNOPENED PACKAGING AND FREE OF ANY AND ALL CUSTOMER MARKINGS, TAGS OR STICKERS. All returns must have a return authorization number. Unauthorized returns will not be accept. Items discontinued by Amazing-galaxy.com and or it's manufactures are not returnable and no credit will be issued. Authorizations expire 15 days from the issue date. E-Mail us to obtain a return authorization number ( RA ). IMPORTANT : THERE MAY BE ITEMS IN OUR INVENTORY THAT ARE NOT LEGAL IN YOUR CITY, COUNTY, STATE AND OR COUNTRY. IT IS YOU THE CUSTOMERS RESPONSIBILITY AND OBLIGATION TO CHECK LOCAL, COUNTY, STATE AND COUNTRY LAWS AND ORDINANCES BEFORE ORDERING. WE ASSUME NO RESPONSIBILITY FOR ITEMS ORDERED BY YOU THAT ARE DEEMED ILLEGAL BY YOUR PLACE OF ORIGIN. BY ORDERING OUR PRODUCT YOU HEREBY AGREE TO HOLD AMAZING-GALAXY.COM AND IT'S AFFILIATES AND OFFICERS COMPLETELY HARMLESS FOR ANY AND ALL LEGAL MATTERS, FEES AND OR DAMAGES TO OUR BUSINESS, PERCEIVED OR OTHERWISE THAT WOULD ARISE OUT OF ANY USE OF OUR PRODUCTS AND OR SERVICES.
Guaranteed Sale Policy
Our aim is to keep you informed with hot selling products at all times! If you buy an item from us for the first time and it's manufactured defect, return it within 7 days from receipt, and we will exchange it for one that is defect free.Absolutely no exchanges will be accepted for any reason later than 7 calendar days from the date you receive your order.
This does not apply to sale items, closeouts, or previously purchased items. Clearance items are NON-Returnable and are final sale. All items must be shelf restock-able with price tags . Call your sales representative for a return authorization. All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Amazing-galaxy.com within 24 hours from the receipt of goods.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you. 18 U.S.C. 2257
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in Amazing-galaxy.com (the "website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. Amazing-galaxy.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.