Return & Refund Policy
Return & Refund policy -
U.S. RETURN POLICY
Don’t love what you bought? We’re happy to accept returns for items within 15 days of your purchase, with a valid confirmation in our system, you may exchange the item for another item of equal value but no refund or credit will be issued.
Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.
Some items marked Final Sale and clearance may be non-returnable.
Ship it back to us.
Drop off your package at any USPS location. Once it ships, use the return tracking number to track its progress. The shipping cost will be deducted from your refund for the cost of using the prepaid return label.
Once we receive your return, refunds will be issued in the form of original payment minus $25 restocking fee.
We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction.
If you prefer to return using the delivery service of your choice, please do so. Packages must be returned prepaid. We are not responsible for errors made by the shipping carrier, such as delayed items that arrive outside of our returns window or lost packages.
Order/Items Received Are Incorrect or Missing
We try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that mistakes may happen while processing your order.
If your order contains incorrect items such as an item was missing, damaged or you received incorrect merchandise, please let us know sending us an E-mail at email@example.com and we will try to solve the issue as soon is possible.
At this time, we don’t offer online exchanges. If you’d like to exchange a product, return it using our Returns process and then place a new order. Click HERE to quickly and easily get started. You can also visit Jerry's Apparel to check availability for a different product, color or size.
INTERNATIONAL RETURNS INSTRUCTIONS
Call 1 (718) 931-0200 and our customer service team will assist you with return instructions. You may also email us at firstname.lastname@example.org. Keep your order summary for your records. Refunds will be issued in the form of original payment minus the shipping cost using the prepaid return label and $25 restocking fee. Packages must be returned prepaid.
If you have misplaced or didn’t get a return tracking number, please contact customer service at 1 (718) 931-0200.
Some returns may be subject to our refund verification system. Refunds may be limited or declined.
Amazing-galaxy.com reserves the right to revise this Return Policy at any time with or without notice.