Return & Refund Policy
Return & Refund policy -
U.S. RETURN POLICY
Don’t love what you bought? We’re happy to accept returns for items within 7 days the product has been received, with a valid confirmation in our system. To alleviate these issues, we have revised the Amazing Galaxy Co. Returns Policy & Procedure. By returning the unwanted item to us with no additional requests, we can process a refund faster. In the meantime, if you wishes to get a different size or product altogether, you can place the order at your expense for a product in another size. We believe this will improve the experience for our customers.
We appreciate your continuous support and coming along on our journey to be the best partner for our business. If you have any questions for a return label, our 24/7 Customer Support team is here for you via email@example.com.
Custom printed Products are unique, printed to order, and as a result, are non-refundable. If you order the wrong size or color, Amazing Galaxy Co. is not responsible and will not offer replacement or refunds. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items, and we’ll sort that out for you.
Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must be attached in order to be returned. Make sure you’re completely satisfied with your item before removing this tag.
Some items marked Final Sale and clearance may be non-returnable.
Ship it back to us.
Drop off your package at any USPS location. Once it ships, use the return tracking number to track its progress. The shipping cost will be deducted from your refund for the cost of using the prepaid return label.
Once we receive your return, refunds will be issued in the form of original payment minus the shipping cost using the prepaid return label. We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction.
If you prefer to return using the delivery service of your choice, please do so. Packages must be returned prepaid. We are not responsible for errors made by the shipping carrier, such as delayed items that arrive outside of our returns window or lost packages.
Order/Items Received Are Incorrect or Missing
We try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that mistakes may happen while processing your order.
If your order contains incorrect items such as an item was missing, damaged or you received incorrect merchandise, please let us know sending us an E-mail at email@example.com and we will try to solve the issue as soon is possible.
We will no longer accept exchange requests of any kind. We do not refund or exchange orders for buyer’s remorse. If you’d like to return a product that is misprinted/damaged/defective items must be submitted within 7 days the product has been received. If you have any questions for a return label, our 24/7 Customer Support team is here for you via firstname.lastname@example.org. While the return is been processed you can place a new order at your expense for a product in another size. Click HERE to quickly and easily get started. You can also visit Amazing-galaxy.com "Jerry's Apparel " to check availability for a different product, color or size.
INTERNATIONAL RETURNS INSTRUCTIONS
E-mail us at email@example.com and our customer service team will assist you with return instructions. Keep your order summary for your records. Refunds will be issued in the form of original payment minus the shipping cost using the prepaid return label. Packages must be returned prepaid.
If you have misplaced or didn’t get a return tracking number, please contact us at firstname.lastname@example.org
Some returns may be subject to our refund verification system. Refunds may be limited or declined.
Amazing-galaxy.com reserves the right to revise this Return Policy at any time with or without notice.